Terms of Service

Overview

This website is operated by Cloud Cotton Dolls. By accessing our website or purchasing from us, you agree to these Terms of Service and our related policies.

We may update these Terms from time to time. Continued use of the website after changes are posted means you accept the updated Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products and services.

1. Online Store Terms

You must be of legal age in your place of residence to use this website.

You may not use our website or products for illegal or unauthorized purposes, violate applicable laws, or transmit viruses or malicious code.

Violation of these Terms may result in termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone when reasonably necessary.

You may not copy, reproduce, resell, or exploit any part of our website or Services without our written permission.

3. Information Accuracy

We try to keep the information on our website accurate and up to date. However, we cannot guarantee that all information is always complete, current, or error-free.

We may update or correct website content at any time.

4. Prices and Services

Product prices may change without notice.

We may modify, suspend, or discontinue products or Services at any time.

5. Products

Some products may only be available online and may have limited quantities.

Product images and colors are displayed as accurately as possible, but actual colors may vary depending on your screen.

Product descriptions, availability, specifications, and prices may change without notice.

Returns and exchanges are subject to our Refund Policy.

6. Orders and Account Information

We reserve the right to refuse, limit, or cancel orders when necessary, including orders that appear to be placed by resellers or distributors.

You agree to provide accurate and up-to-date billing, shipping, and contact information.

If an order is changed or cancelled, we may contact you using the information provided at checkout.

7. Third-Party Tools and Links

Our website may contain third-party tools, services, or links.

We are not responsible for the content, availability, accuracy, or policies of third-party websites or services.

Your use of third-party services is at your own risk and subject to their own terms.

8. User Comments and Content

If you submit reviews, feedback, suggestions, images, or other content, you grant us permission to use, edit, publish, translate, and distribute that content where legally permitted.

You must not submit unlawful, misleading, abusive, infringing, or malicious content.

You are responsible for the accuracy and legality of the content you submit.

9. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

10. Errors and Omissions

Occasionally, our website may contain errors relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

11. Prohibited Uses

You may not use our website:

• For unlawful purposes

• To violate intellectual property rights

• To submit false or misleading information

• To transmit viruses or malicious code

• To collect personal information without permission

• To spam, phish, scrape, or interfere with website security

• To harass, abuse, threaten, or discriminate against others

We may terminate access for violations of these rules.

12. Disclaimer and Limitation of Liability

We do not guarantee that our website or Services will always be uninterrupted, secure, or error-free.

Our Services and products are provided on an “as is” and “as available” basis, except where otherwise stated.

To the maximum extent permitted by law, Cloud Cotton Dolls and its partners, employees, suppliers, and service providers will not be liable for indirect, incidental, special, or consequential damages resulting from your use of our website, Services, or products.

13. Indemnification

You agree to indemnify and hold Cloud Cotton Dolls harmless from claims or expenses resulting from your violation of these Terms, applicable laws, or the rights of third parties.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

15. Termination

These Terms remain effective until terminated by you or by us.

We may suspend or terminate your access if you violate these Terms.

16. Entire Agreement

These Terms, together with other policies published on our website, represent the agreement between you and Cloud Cotton Dolls regarding your use of our Services.

17. Governing Law

These Terms are governed by and interpreted in accordance with the laws of China.

18. Changes to These Terms

We may update these Terms by posting changes on this page. Please review this page periodically.

Your continued use of the website after changes are published means you accept the revised Terms.

19. Contact Information

If you have questions about these Terms, please contact us:

Cloud Cotton Dolls
Email: market@cloudcottondolls.com
Phone: +86 195 5816 0253
Address: Room 1245, 1st Floor, Building 76, Huadian Nong, Zhaohui Sub-district, Gongshu District, Hangzhou, Zhejiang, China