Shipping policy
Shipping & Returns Policy
Shipping
We ship worldwide.
Free shipping is available on orders over $200.
Taxes, duties, and other fees are not included unless otherwise stated.
Orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
Estimated delivery time is usually 5–7 business days after shipment, depending on your location and shipping carrier. Delivery may take longer during holidays or peak seasons.
Tracking
Once your order ships, you will receive a tracking number by email.
Tracking information may take some time to update on the carrier’s website. If you have not received your tracking number, please contact us at:
Changing Your Shipping Address
If you need to change your shipping address, please contact us as soon as possible.
We will try to update or reroute your package, but changes cannot be guaranteed after the order has shipped. Additional shipping fees may apply.
Damaged Packages
We carefully inspect and package every order before shipping.
If your package arrives damaged, please take photos of the damaged item and packaging and contact us at:
We will review the issue and arrange a replacement or other appropriate solution when necessary.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
Before returning an item, please contact us at market@cloudcottondolls.com. We will provide the return address and instructions.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 2–3 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If you have not received your refund after a reasonable period, please contact your bank or card provider first. If the issue remains, contact us at:
Return Shipping
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned packages that are sent without tracking.